We understand that sometimes you change your mind and that’s not a problem. Merchandise purchased at poplinandco.ca can be sent back to us by emailing email@example.com and requesting a pre-paid return label.
Merchandise may be returned for a full refund within 30 days from the day you receive your item. All refunds will be made in the form of the original payment. Please allow up to 12 business days for your return to be received and processed. We do not accept returns after 30 days. Items returned after will not be credited or returned back to the customer.
We gladly accept merchandise for return or exchange, provided it:
- Is in new condition.
- IS NOT A FACE MASK (Returns on FACE MASKS ARE NOT ACCEPTED)
- With original tag attached and in original packaging
- Has not been washed, worn, or altered.
- Is accompanied by its original invoice.
- Is returned according to the time restrictions in the policies above.
- Is not being returned/ exchanged for the second time.
Returns that do not meet our policy will not be accepted and will not be sent back to the customer.
We do not accept returns or exchanges on Face Masks for hygienic and safety reasons, therefore all sales on Face Masks are final sales.
Items purchased on sale or with the use of a coupon code do not qualify for free returns, however, they can still be returned within 30 days from the day you receive your item if you agree to cover the return shipping cost. Once the item is returned we will deduct the shipping cost from your refund. You can follow the same return instructions for full-priced merchandise below.
*PLEASE NOTE* If you use the 10% newsletter coupon code it will not categorize your item(s) as sale item(s). These items are eligible for free returns.
We will gladly make price adjustments on items that are purchased at the full price within seven days from the date on your invoice in the form of an online store credit. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.
How to Return/ Exchange Merchandise?
For your convenience, we can provide you with a pre-paid return label after you request for one to be emailed to you at firstname.lastname@example.org. Please note that returns must follow the guidelines in our return policy and only items purchased online can be returned. Your credit card account will be credited once we process the returned item(s) which can usually take up to 12 business days, and the credit should appear on your next statement. By using our pre-paid return label, you can track the status of your return shipment. Please allow up to three business days after you mail your return for tracking to be available. We will also send you an email notification after your return has been processed.
To return your purchase with our pre-paid return label, follow the steps below:
- Request your pre-paid return label with a reason for the return at email@example.com
- Attach the pre-paid return label to the outside of the provided shipping packaging.
- Seal the product(s) securely in the provided mailing bag and drop the package at your local Canada Post location.
Once we receive the merchandise, your account will be credited. Original shipping charges are not refundable.
If you have any questions please contact a Customer Service Representative at firstname.lastname@example.org.